Refund policy

Refund Policy

Effective Date: June 2, 2026 Last Updated: June 2, 2026

Our 90-Day Money-Back Guarantee

We stand behind every bottle of CINNARA. If our Ceylon cinnamon doesn't meet your expectations within 90 days of delivery, you're entitled to a full refund of the product price upon return of your order.

We offer this guarantee because we believe in the quality of what's in every softgel. Real results from real Ceylon cinnamon take time, and we want you to feel confident giving CINNARA a fair chance.

How to Request a Refund

To start a refund, simply contact our support team within 90 days of your order delivery date:

Email: support@getcinnara.com Response time: Within 1 business day

Please include in your message:

  • Your order number (e.g. #1023, found in your order confirmation email)
  • The email address used at checkout
  • A brief note on why CINNARA didn't work for you (optional — it helps us improve)

What Happens Next

  1. Within 1 business day — our team confirms your request and emails you the return shipping address
  2. You ship the product back to us using the carrier of your choice (see "Returning Your Order" below)
  3. Within 5–10 business days after we receive your return — we inspect and process your refund
  4. Within 5–10 business days after approval — the refund appears in your original payment method, depending on your bank or card issuer

You'll receive an email confirmation at each step.

Returning Your Order

To receive a refund under our 90-Day Money-Back Guarantee, you must return the product to us. Opened, partially used, and unopened bottles are all accepted — as long as your refund request was made within 90 days of delivery.

Return Shipping Costs

Return shipping is paid by the customer. We do not provide prepaid return labels.

To keep your return shipping affordable, we recommend:

  • USPS First-Class Package International — the most affordable option (typically $15–25 from most US locations)
  • USPS Priority Mail International — faster but more expensive ($40–60)
  • We strongly recommend adding tracking to your package so you can confirm delivery

Return Address

After you contact support, we'll email you the full return address. Returns are received at our headquarters:

CINNARA SBK SOLUTIONS Chemin des Brosses 53410 Saint Ouen des Toits France

Important

  • Please wait for our email confirmation before shipping — this allows us to track your package and process the refund promptly upon receipt
  • We are not responsible for return packages lost in transit without tracking
  • Refunds are processed only after physical receipt and verification of the return at our facility

What's Covered

  • Full product refund on Monthly Practice, Quarterly Ritual, and One-Time orders
  • Bundle orders (e.g. Buy 2 + 1 Free) — full refund of the entire order amount
  • Opened or unopened bottles — both qualify

What's Not Covered

  • Original shipping fees ($3.99) are non-refundable, as they cover carrier costs already incurred at the time of shipment
  • Return shipping costs — paid by the customer
  • Returns lost in transit without tracking — we recommend always adding tracking to your return
  • Orders placed more than 90 days before the refund request
  • Orders flagged as fraudulent or refused at delivery without prior contact

Damaged, Defective, or Wrong Items

If your CINNARA order arrives damaged, leaking, defective, or contains the wrong item, please contact us within 14 days of delivery:

Email: support@getcinnara.com

Please include:

  • Your order number
  • A photo of the issue (damaged bottle, broken seal, wrong item, etc.)

We'll send a replacement at no charge, or issue a full refund including shipping — your choice. You do not need to return the damaged item in these cases; we cover everything.

Subscription Cancellations

You can cancel your Monthly Practice or Quarterly Ritual subscription at any time. No fees. No phone calls. No back-and-forth.

How to Cancel

  • Easiest: Email support@getcinnara.com with the subject line "Cancel subscription" and your order number — we confirm within 1 business day
  • Self-service: Log in to your account at getcinnara.com/account and manage your subscription directly

Billing Timing

  • Subscriptions renew the day before your next shipment ships (every 30 days for Monthly Practice, every 90 days for Quarterly Ritual)
  • You can cancel any time before the renewal date to avoid the next charge
  • If you've been charged but the shipment hasn't yet left our warehouse, contact us — we'll cancel and refund immediately

Already-Shipped Subscription Orders

If a subscription order has already shipped before you cancel, our 90-Day Money-Back Guarantee still applies to that shipment. Just contact us to start the refund.

Lost or Stolen Packages

If tracking shows your package was "Delivered" but you haven't received it:

  1. Check with neighbors and your local mail carrier — packages are sometimes left nearby or misdelivered
  2. Wait 48 hours — late tracking updates from carriers (USPS, UPS) are common
  3. Contact us at support@getcinnara.com within 14 days of the "Delivered" notification

We'll open an investigation with the carrier and, based on the outcome, reship your order or issue a full refund.

Refund Method

Refunds are issued to the original payment method used at checkout — credit/debit card, Shop Pay, PayPal, Apple Pay, or Google Pay.

We are unable to redirect refunds to a different card or account.

If your original card has been replaced, expired, or closed, please contact your bank — refunds typically post to the new card automatically. If they don't, your bank can assist in claiming the refund.

International Orders

CINNARA currently ships to the United States only. If we expand internationally, this policy may be updated for non-US orders, and we'll notify customers accordingly.

Before You Dispute a Charge

If you have any concern about your order — wrong item, late delivery, billing question, subscription confusion — please reach out to us first at support@getcinnara.com before disputing the charge with your bank.

We resolve 99% of customer issues within 24 hours, and we'd much rather make it right directly than have you go through your bank's lengthy dispute process. We're real people, and we're here to help.

Contact Us

Email: support@getcinnara.com Business hours: Monday–Friday, 9 AM–5 PM CET Response time: Within 1 business day

CINNARA Operated by SBK SOLUTIONS Chemin des Brosses 53410 Saint Ouen des Toits France

Updates to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email to active subscribers and posted at the top of this page with a new "Last Updated" date.

This policy applies to purchases made through getcinnara.com. Purchases made through third-party retailers (Amazon, etc.) are subject to those retailers' refund policies.