Contact information

Contact Information

(Coordonnées)

Last Updated: June 2, 2026

We're a small, dedicated team. When you reach out, you'll hear back from a real person — typically within one business day.

How to Reach Us

Email (Preferred)

support@getcinnara.com

For all questions, including:

  • Order status, tracking, and delivery
  • Refund requests (see our Refund Policy)
  • Subscription management — cancel, pause, skip, change frequency (see our Subscription Policy)
  • Product questions
  • Billing or payment inquiries
  • General feedback or complaints

We aim to respond to all messages within one business day (Monday–Friday).

Postal Address

For written correspondence or physical returns (see our Refund Policy for return instructions — please contact us by email first before shipping anything):

CINNARA SBK SOLUTIONS Chemin des Brosses 53410 Saint Ouen des Toits France

Business Hours

Monday through Friday 9:00 AM – 5:00 PM Central European Time (CET)

This corresponds to approximately:

  • 3:00 AM – 11:00 AM US Eastern Time
  • 12:00 AM – 8:00 AM US Pacific Time

We are closed on weekends and major French public holidays. Messages received outside business hours are answered on the next business day.

Response Time Commitment

Type of inquiry Response time
General questions, order status Within 1 business day
Refund and subscription requests Within 1 business day
Damaged or wrong items Within 1 business day (priority)
Press, partnerships, wholesale inquiries Within 3 business days

Press, Partnership, and Wholesale Inquiries

For media, retail partnership, or wholesale opportunities, please reach out to support@getcinnara.com with the subject line: "Press / Partnership / Wholesale" and a brief description of your inquiry.

A Note from Our Team

CINNARA is operated by a small team based in France, shipping to customers across the United States. Because of the time difference, please allow up to 24 hours for a response — sometimes longer over weekends and holidays.

We genuinely read every email. Whether you're celebrating great results, asking a question, or letting us know something didn't work for you — we want to hear from you, and we'll do our best to help.

For full legal information about the company operating CINNARA, please see our Legal Notice.